1. Preamble & Early-Stage Disclosure

Zyncora (“the Service,” “we,” “us,” or “our”) is an AI-powered career-assistance platform currently operating in its early startup phase. The platform is under active development. Features, pricing, service availability, and underlying AI models are subject to change without notice.

By creating an account, proceeding through the payment portal, or using any part of the Service, you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service (“Terms”) in their entirety. If you do not agree, you must not create an account or make any payment.

You must be at least 18 years of age to use this Service. By agreeing to these Terms, you represent that you meet this minimum age requirement.

2. Description of Service

Zyncora provides AI-assisted tools to help job seekers improve their employment applications, including:

• AI-powered resume generation and tailoring to job descriptions.
• AI-powered cover letter generation personalised to job postings.
• Job description analysis, ATS scoring, and company research.
• Job application tracking via a Kanban-style board.
• Career profile management and multi-profile support.
• Bring-Your-Own-Key (BYOK) integration with third-party AI providers (e.g., Google Gemini).

All AI-generated content is produced by large language models and may contain inaccuracies, hallucinations, or errors. You are solely responsible for reviewing, verifying, and editing any AI-generated output before submitting it to prospective employers. Zyncora makes no guarantee that AI-generated resumes or cover letters will result in job interviews, offers, or any other employment outcome.

3. Payments, Billing & User Financial Liability

All payments made to Zyncora are the sole financial liability of the User. By selecting a paid subscription plan and proceeding through the payment portal (powered by Stripe), you expressly acknowledge and accept the following:

• Binding payment commitment: Initiating a subscription constitutes a binding financial commitment. You authorise Zyncora’s payment processor (Stripe, Inc.) to charge the payment method you provide on a recurring monthly basis, as selected.
• Early-stage risk acknowledgment: Zyncora is an early-stage startup. The platform, its features, and its support infrastructure may be limited, incomplete, or subject to material change. You accept this risk voluntarily when subscribing to any paid tier.
• No guaranteed service continuity: Zyncora does not guarantee uninterrupted service, uptime, or the continued availability of any specific feature during your billing period. Scheduled or unscheduled downtime does not entitle you to a refund unless expressly provided for under Section 4.
• Price changes: We reserve the right to change subscription prices at any time. You will be notified at least 14 days in advance of any price change affecting your active subscription. Continued use after the effective date constitutes acceptance of the new price.
• Responsibility for charges: You are responsible for all charges incurred under your account, including charges resulting from unauthorised access caused by your failure to secure your credentials.

4. No-Refund Policy & Dispute Resolution

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. Zyncora does not issue refunds, credits, or pro-rata adjustments for:

• Partial billing periods resulting from early cancellation.
• Unused AI generation credits within a billing cycle.
• Dissatisfaction with AI-generated output quality.
• Failure to achieve desired employment outcomes from use of the Service.
• Accidental purchases or plan upgrades.
• Service downtime, bugs, or degraded performance during a billing period.
• Plan changes initiated by the User (upgrades or downgrades).

Exception — Refund Investigation Process: Refund requests will only be considered in the following circumstances:

• A billing error attributable to Zyncora (e.g., duplicate charge, charge after verified cancellation).
• A documented, total service outage exceeding 72 consecutive hours within a billing period.
• A charge confirmed as fraudulent by your financial institution and reported within 7 days.

To initiate a refund investigation, you must submit a written request to contact@zyncorainc.com within 7 days of the charge in question. Requests must include: (a) your registered account email, (b) the exact charge date and amount, (c) a description of the claimed basis for refund, and (d) any supporting evidence. Zyncora will review the request and respond within 14 business days. The outcome of the investigation is final and at Zyncora’s sole discretion. Submission of a refund request does not guarantee a refund will be issued.

Initiating a chargeback or payment dispute with your financial institution without first exhausting this process may result in immediate account suspension.

5. Cancellation & Subscription Management

You may cancel your subscription at any time from your account settings or by contacting contact@zyncorainc.com. Cancellation takes effect at the end of the current billing cycle. You will retain access to paid features until the cycle ends. No partial-period refunds are issued upon cancellation.

Zyncora reserves the right to suspend or terminate your subscription without refund if you violate these Terms, abuse the platform, or engage in fraudulent activity.

6. Bring-Your-Own-Key (BYOK) Plans

Users on Personal or Enterprise (BYOK) plans may provide their own third-party AI API key (e.g., Google Gemini). By providing a BYOK key, you:

• Confirm you are authorised to use the key under the relevant provider’s terms of service.
• Accept that Zyncora will store the key in an encrypted format and use it solely to fulfil your generation requests within the platform.
• Acknowledge that API usage costs charged by the third-party provider (e.g., Google) are entirely your responsibility and are not covered by your Zyncora subscription fee.
• Understand that Zyncora is not liable for any suspension, revocation, or excess charges applied to your third-party API key as a result of your use of the Service.

7. Acceptable Use

You agree not to use the Service to:

• Submit false, misleading, or fraudulent information to prospective employers.
• Violate any applicable law or regulation.
• Reverse-engineer, scrape, or attempt to extract model weights or proprietary algorithms.
• Circumvent rate limits, credit limits, or access controls.
• Use the Service for commercial resale or white-label purposes without prior written consent.
• Harass, impersonate, or harm other users or third parties.
• Distribute AI-generated output in a manner that infringes third-party intellectual property rights.
• Upload malicious files or engage in activity that disrupts the platform.

8. Intellectual Property

All platform code, branding, visual design, and proprietary workflows are the exclusive property of Zyncora and its founders. Nothing in these Terms transfers any ownership rights to you.

You retain ownership of any personal data you upload (e.g., your resume, professional history). You grant Zyncora a limited, non-exclusive, royalty-free licence to process your data solely to provide the Service. AI-generated content produced using your inputs is provided to you for personal, non-commercial career-application use only.

9. Data, Privacy & Security

Zyncora collects and processes personal data (name, email, phone number, date of birth, professional history) to provide the Service. By registering, you consent to this processing. We implement industry-standard security measures and never sell your personal data to third parties.

As an early-stage startup, our infrastructure and security posture continue to evolve. While we take reasonable precautions, we cannot guarantee absolute security of your data. In the event of a data breach that materially affects you, we will notify you via registered email within a reasonable timeframe as required by applicable law.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, Zyncora expressly disclaims all warranties, including but not limited to: implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and uninterrupted availability.

Zyncora does not warrant that: (a) the Service will be error-free or continuously available; (b) AI-generated content will be accurate, complete, or suitable for any purpose; (c) use of the Service will result in any employment outcome; or (d) the Service will meet your specific requirements.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZYNCORA, ITS FOUNDERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to: loss of profits, loss of data, loss of employment opportunity, business interruption, or reputational harm, arising out of or in connection with your use of or inability to use the Service — even if advised of the possibility of such damages.

In no event shall Zyncora’s total aggregate liability to you for all claims arising from or related to the Service exceed the greater of (a) the total amount paid by you to Zyncora in the 3 months immediately preceding the event giving rise to the claim, or (b) USD $50.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zyncora and its founders from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content you submit through the Service.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law provisions. Any dispute arising under or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. You agree to contact contact@zyncorainc.com before initiating any formal legal proceedings.

If a dispute cannot be resolved informally within 30 days, the parties agree to submit to binding arbitration administered in Arlington County, Virginia, or small claims court at Zyncora’s election. Class action lawsuits, class-wide arbitrations, and private attorney general actions are expressly waived to the extent permitted by law.

14. Modifications to These Terms

Zyncora reserves the right to update these Terms at any time. Material changes will be communicated via email to your registered address at least 14 days before the effective date. Continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. It is your responsibility to check this page periodically.

15. Termination

Zyncora may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice. Upon termination: (a) your right to access the Service ceases immediately; (b) all outstanding payment obligations remain due; (c) Sections 4, 8, 10, 11, 12, and 13 survive termination indefinitely.

16. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and Zyncora regarding the Service and supersede all prior agreements, representations, or understandings.

Severability: If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.

No Waiver: Failure by Zyncora to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Assignment: You may not assign or transfer your rights under these Terms without Zyncora’s prior written consent. Zyncora may freely assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

17. Contact

For any questions about these Terms, billing, payment disputes, or support, contact us at contact@zyncorainc.com.